Warranty
Backed for life — and here’s exactly what that covers
Plenty of companies say “lifetime warranty” and leave it there. Below is our actual coverage, component by component, with the parts that aren’t lifetime shown just as plainly as the parts that are. The full legal document is linked at the bottom.
System dry parts
All mechanical and non-consumable components that don't come into direct contact with water.
Control valve, circuit board and filtration media
Against defects in materials and workmanship under normal operating conditions.
Labor
Labor-related issues arising from the original installation, for one year from the date of purchase.
Component by component
The whole table, nothing hidden
This is the manufacturer-backed coverage on each part of the system. If you’re comparing companies, ask for theirs in the same format.
| Component | Coverage |
|---|---|
| Ceramic discs (rotary valves) | Lifetime |
| Storage tanks | Lifetime |
| Media tanks | Lifetime |
| System dry parts | Lifetime |
| Control valves | 5 years |
| Filtration media | 5 years |
| Circuit board | 5 years |
| Reverse osmosis systems | 1 year |
| Installation labor | 1 year |
Coverage applies to the original purchaser. Replacement parts are covered for the remainder of the original period and must be fitted by an Honest Water Co–approved technician. Labor for component replacement isn’t included after year one.
The fine print, up front
What isn’t covered
Every warranty has exclusions. Here are ours, before you buy rather than after something breaks.
- Misuse, abuse, neglect or accidents
- Improper installation or unauthorized repairs
- Acts of nature — including flooding and freezing
- Water conditions that foul filters, resins or membranes
- Unauthorized modifications to the system
Coverage is valid when the system is installed, operated and maintained to Honest Water Co guidelines. Our total liability is limited to the original purchase price of the system.
Keeping it healthy
Maintenance, honestly
Check the salt
Look in the brine tank monthly at first, then every two to three months once you know your household's rhythm. Low? Pour a bag straight on top.
Change RO filters annually
Once a year on the tank system. Tankless cartridges are a quick swap you can do by hand — no tools, no visit needed.
Leave the bypass accessible
If a plumber ever needs to work on your house, being able to reach the bypass saves everyone time.
Call us before you call anyone else
Unauthorized repairs void coverage. If something seems off, ring us first — it's usually a setting, not a fault.
Read the full warranty statement
The complete legal document, exactly as issued. Everything above comes from it.
Questions
Warranty questions
What does 'lifetime' actually mean here?
It applies to the original purchaser, for as long as you own the system: the tanks, the ceramic discs in the valve, and the dry parts that never touch water. Those are the components that would otherwise force a whole replacement, which is why they're the ones we back for life.
Why is the control valve 5 years and not lifetime?
The ceramic discs inside it are lifetime — those are the wearing part. The valve body's electronics and moving assembly carry 5 years, which is the manufacturer's backing. We'd rather show you both numbers than average them into one that sounds better.
Is labor covered after the first year?
The parts warranty continues, but labor for a component replacement isn't included after year one. Ask any company you're comparing us against for the same two numbers separately — parts and labor — because plenty of 'lifetime warranties' quietly mean parts only from day one.
How do I make a claim?
Call us on (817) 533-0907 or email hello@honestwaterco.com. You'll need proof of purchase, your installation documentation, and for manufacturer parts a return authorization number, which we issue.
Free water test
Find out what's actually in your water
We'll test your water at your kitchen sink, show you the result, and tell you what — if anything — you need. Free, and there's no system that fits every house.
- Free on-site water test
- Free installation
- Lifetime warranty